Privacy Policy
Privacy Policy for Tap & GO
**Last Updated: 28 May 2025**
At Tap & GO, we respect your privacy and are committed to protecting your personal data. This **Privacy Policy** explains how we collect, use, disclose, and safeguard your information when you use our ride-sharing app and related services (the "Service").
By using Tap & GO, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Service.
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## **1. Information We Collect**
### **a. Personal Information**
When you register or use Tap & GO, we may collect:
- **For Passengers:** Name, phone number, email, payment details, profile photo (optional).
- **For Drivers:** Name, phone number, email, driver’s license, vehicle details, insurance information, and background check data (where required).
### **b. Location Data**
- We collect real-time location (GPS) when the app is in use to facilitate rides.
- We may also store trip history (pickup/drop-off locations) for safety and dispute resolution.
### **c. Device & Usage Information**
- IP address, device model, operating system, app version.
- App interactions, crash reports, and performance analytics.
### **d. Communications**
- Customer support messages, in-app chats between drivers and passengers.
- Call recordings (if applicable for safety purposes).
### **e. Payment Information**
- Payment method details (processed securely via third-party providers like Stripe, PayPal, etc.).
- Transaction history for receipts and disputes.
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## **2. How We Use Your Information**
We use your data to:
✔ **Provide & Improve Services:** Matching riders with drivers, processing payments, optimizing routes.
✔ **Ensure Safety:** Verifying identities, preventing fraud, resolving disputes.
✔ **Customer Support:** Responding to inquiries and complaints.
✔ **Legal Compliance:** Meeting regulatory requirements (e.g., tax, insurance, law enforcement requests).
✔ **Marketing (with consent):** Sending promotions, discounts, or updates (opt-out available).
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## **3. How We Share Your Information**
We may share data with:
- **Drivers/Passengers:** Necessary details for ride coordination (name, vehicle info, location).
- **Service Providers:** Payment processors, cloud storage, analytics, and customer support tools.
- **Authorities:** If required by law (e.g., court orders, accident investigations).
- **Business Partners:** For promotions (only with your consent).
We **do not sell** your personal data to third-party advertisers.
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## **4. Data Security**
We implement:
🔒 **Encryption** for sensitive data (payments, IDs).
🔒 **Access controls** to restrict unauthorized use.
🔒 **Regular audits** to prevent breaches.
However, no system is 100% secure—always protect your login credentials.
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## **5. Your Rights & Choices**
You can:
✅ **Access/Update Data:** Edit profile info in the app settings.
✅ **Delete Account:** Request removal via customer support (some data may be retained for legal reasons).
✅ **Opt-Out of Marketing:** Unsubscribe via email or app notifications.
✅ **Disable Location Tracking:** Adjust permissions in device settings (may limit app functionality).
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## **6. Data Retention**
We retain your information:
- **As long as your account is active.**
- **For legal/compliance purposes** (e.g., transaction records, dispute resolutions).
- **Anonymized data** may be kept for analytics.
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## **7. International Data Transfers**
If data is processed outside your country, we ensure compliance with applicable laws (e.g., GDPR for EU users).
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## **8. Children’s Privacy**
Tap & GO is **not for users under 18**. We do not knowingly collect data from minors.
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## **9. Changes to This Policy**
We may update this Privacy Policy. Significant changes will be notified via app alerts or email.
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## **10. Contact Us**
For privacy-related questions or requests:
📧 **Email:** info@tapandgo.africa
📞 **Phone:** +263 775 689 869
📍 **Address:** Harare, Zimbabwe
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**By using Tap & GO, you consent to this Privacy Policy.**
